Shipping policy

Delivery options

AUSTRALIA

Standard shipping
- flat rate of AU$10 or free on orders of AU$99 and over
- delivery time: 2-8 business days¹

Express shipping
- flat rate of AU$15
- delivery time: 1-4 business days¹

NEW ZEALAND

Standard shipping at a flat rate of NZ$16 on all orders.
Delivery time 4-11 business days.

UNITED STATES

Standard shipping at a flat rate of US$17 on all orders.
Delivery time 8-14 business days.

Delivery details

All orders are despatched from our Sydney (Northern Beaches) warehouse and come with end-to-end tracking. Orders are sent on the next business day. Please note that we cannot guarantee delivery times.

We are unable to deliver to post offices (this includes PO Boxes,locked bags, parcel lockers, parcel collect).

You will receive a despatch confirmation email with tracking details once your order has gone out.

Delivery status

To view your order status, update delivery details or arrange redelivery, please visit your order status page via these steps:

In your order confirmation or shipping notification email, click 'View your order' or 'Track your order' - this will take you to your order status page
On your order status page, click the tracking number - this takes you to the courier's tracking page
On the courier's tracking page, select 'manage parcel' or enter your tracking number and click 'Search' or 'Go'.

Redelivery

In case of unsuccessful delivery, the courier will leave a card (please check your mailbox, concierge, front desk, reception etc.) with redelivery options. Follow the instructions on the card and/or follow the steps outlined above to book a redelivery.

If you have any questions about our shipping options or your order, don't hesitate to get in touch.

Click & collect (AU only)

If you prefer to pick up your order, you can do so from our warehouse at 2/4 Prosperity Parade, Warriewood NSW 2102 Australia. Select 'Pickup in store' at checkout.

Order cancellation

To cancel your order, please let us know as soon as possible. Please note that if an order is cancelled after it has been despatched, shipping fees will apply.